FAQ: Prosage Thermo: Percussion Massager with Warm-Up Technology
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

What is the difference between the First Generation Prosage and the Prosage Thermo?

The new advanced Prosage Thermo is equipped with 5 Heads including both Red Theralite to heat up and relax larger areas of muscles, as well as Heat Therapy and Cold Therapy Interchangeable Attachments. The heat therapy attachment is specially designed to penetrate the muscles with heat to help release tension in the muscles, while the cold therapy attachment is designed to help combat inflammation to speed up recovery time.

Last updated: August 22, 2019 04:10

How does the Prosage Thermo work?

The Prosage Thermo prepares your muscles for deep tissue massage. With Red Theralite technology and Hot/Cold massage attachments, it helps prevent future injuries and activates your muscles to perform at peak levels

Last updated: August 22, 2019 04:10

When should I use my Prosage Thermo?

First, one should consult a physician to ensure that the pain is not related to any specific health condition or recent trauma that would be negatively impacted by the application of pressure from the use of the Prosage Thermo. Once you are cleared by a physician or you are experiencing routine muscle pain or soreness, Prosage Thermo is a great way to help manage pain without the use of medications.

Last updated: August 22, 2019 04:10

What areas can I treat with the Prosage Thermo?

The Prosage Thermo offers a complete body massage. It can be used on the: Neck, Back, Shoulder, Abdominals, Hips, Thighs, Forearms as well Arms and Hands.

Last updated: August 22, 2019 04:10

Can I use oil or lotion with my massager?

Oil, Lotions, Creams and Serums are not recommended with use of the Prosage Thermo.

Last updated: August 22, 2019 04:10

What are the benefits of using the Prosage Thermo?

The Prosage Thermo: -Helps improve your range of motion -Helps reduce muscle recovery time -Helps you move better and feel stronger -Drug-Free way to alleviate aches and pains -Helps boost energy & reduce stress -Helps relieve active, sore muscles

Last updated: August 22, 2019 04:10

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For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
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